Ordering Information
Product Description
We aim to place great emphasis and care on ensuring that all product information, photographs, pricing, and descriptions are as accurate as possible within this website, we can not however, be held responsible for any actual or perceived discrepancies with the product’s descriptions. In some instances the colours of some items within images may not be a true reflection of actual colour quality. This may be due to quality limitations within photography.
We reserve the right to amend product information and pricing without notice. This does not affect your statutory rights.
All prices quoted include VAT and are correct at time of input.
Ordering Methods
We very much welcome receiving your order via our website, via the secure payment processing, however, if you would prefer a different method, then please choose from one of the following alternatives:
- If you are local, you can visit our store where we can provide you with personal service ensuring that your purchases are tailored to what is right for you and your baby! Our location details can be found within the Contact Us page.
- You can call us directly on 01524 66888 during the hours of 9am–5pm Monday to Saturday.
- You can email your order to info@simplybabylancaster.co.uk.
Alternatively you can post us your order directly to: Simply Baby, 46 North Rd, Lancaster, Lancashire LA1 1PA. Please ensure that you provide us with full contact details so that we can give you a call if required. Cheques should be made payable to ‘Simply Baby’ (Please note that delivery will be within 10 working days if payment is made by cheque).
Delivery Charges
Orders over the value of £50 will be delivered FREE of charge within mainland UK*
Orders under the value of £50 within mainland UK will be charged a flat rate per order of £4.95*.
* The following postcodes are an exception to this offer and the delivery cost will therefore be quoted separately on an individual order basis:
IV, HS, KA27 – 28, PA20 – 49, KW, PA60 – 78, PH17 – 26, PH30 – 44, PH49 – 50, ZE.
All postcodes within Northern Ireland, Isle of Man, Isles of Scilly (BT, IM, TR21 – 25).
If your address falls within one of these postcode areas, the delivery charge will be a flat charge of £12.00 regardless of order value.
If you would like your purchases to be delivered to an address outside of mainland UK and the postcodes quoted above then please contact us directly and we will be happy to provide an individual delivery quotation cost.
Payment Processing
We would like to re-assure you that all steps have been taken to ensure that your payment details remain secure throughout the checkout process.
The total cost of your order is the cost of goods (or deposit) ordered plus any relevant delivery charge as set out within the website. Payment can be made by any of the leading credit/debit cards i.e Visa, MasterCard, Maestro, and will be debited and cleared from your account. Upon entering your card details you will be asked to confirm that the credit / debit card being used belongs to yourself.
All cardholders are subject to validation checks and authorization by the card issuer. If the card issuer refuses to, or does not for any reason authorise payment to us, we will not be liable for any delay or non–delivery.
In some instances we will only need to take a deposit (ie: for certain furniture ranges where delivery is made directly by the manufacturer, products that are available on pre-order, or for bespoke items ordered to individual specification). In these instances, the level of deposit will be specified individually with the balance being payable upon delivery or when they become available before dispatched.
Deposits are refundable as long as we have been contacted prior to the order being processed and no expenses have been incurred by ourselves or the manufacturers involved.
Delivery Timescales
All orders received will be despatched the next working day and should be received within 3–5 working days. Please note we do not process deliveries on Saturdays, Sundays or Bank Holidays. In most instances however, we do aim for any orders received before 1pm to be dispatched the same working day which will then be received within 48 hours.
Some products, such as furniture items that are delivered direct from manufacturers or bespoke items tailored to individual customer needs, may have a longer delivery lead time. These will be specified individually where applicable at the time of ordering. We will also contact you separately to keep you informed of delivery lead times.
Method of Delivery
In the majority of cases we use national couriers for our deliveries, with the exception of Royal Mail for smaller, lighter items. In order to ensure that your purchases are received safely a signature will be required upon delivery.
Product Availability
We aim to ensure that we maintain availability of all products featured within our website. However, there may be instances where products become unavailable, particularly with new product launches, and seasonal periods, and we will contact you directly to either suggest an alternative, provide the option for you to cancel your order, or offer you the opportunity to reserve the item for when it comes back into stock. In the latter instance we will contact you directly when the product becomes available.
Discount Codes
- Enter code: SBLEXTRA5 at checkout and your 5% discount will be applied to your order (excluding any delivery charges that may be applicable)
- The discount code cannot be used in conjunction with any other discount code.
- SBLEXTRA5 cannot be applied to sale items
- The following brands are excluded: Oyster, egg, Cybex, iCandy, Joie, & Out ‘n’ About
- There is no limit to the number of times that the code can be used, however Simply Baby Lancaster reserve the right to remove the promotion code or amend the participating brands and products at any time.
Returns Procedure
We would kindly request that all products are checked immediately upon delivery, and that we are informed of any missing items within 48 hours. This way we can track down any undelivered parcels quickly and efficiently.
If when you have received your purchases, they are incorrect or deemed unsuitable, we will happily exchange or refund any items returned within 14 days, provided that they are fit for purpose, unused and within their original packaging. Refunds and exchanges will be issued once goods have been returned and inspected. Please note that we are unable to refund the postage cost of returned items.
Please contact us before returning any products so that we know when to expect them, and also provide us with the following information: Name, address, contact number and reason for returning the item. This way we can easily trace your original order and contact you if required.
Faulty Goods
We would kindly request that you contact us directly before returning any faulty items as many problems can be resolved without the need for returning products.
In the event that you need to return faulty items then please advise us that they are being returned so that we know when to expect them. Once returned, and upon inspection by ourselves (or in certain circumstances, the manufacturer if required), the products are deemed to be faulty through a manufacturing fault, then we will happily offer a repair, exchange or refund dependent upon individual cases. We will also reimburse the cost of returning the items.
Please note that we are unable to offer refunds, exchanges or replacements for items that are damaged / faulty as a result of customer mis-use, or for the return postage of these items.
Returns Address
In order to deal with any returns promptly, please clearly state within the package your name, address, email address and contact telephone numbers and the reasons for returning, and send to:
Simply Baby
46 North Rd
Lancaster
Lancashire
LA1 1PA
